Sienna Ridge Campground Policy

Use common sense and courtesy. Remember you are a guest. Please respect and protect our property.

SITE RESERVATIONS: Are not guaranteed as to actual location. Sienna Ridge LLC will make every attempt to accommodate your request.

CANCELLATION POLICY:  Any Reservation cancelled with 14 day or more notice will be 100% reimbursed. If Cancellation notice is received between 13 days and 3 days prior to scheduled arrival, SRRV will reimburse 80% of total reservation. Full reservation fee charged for all sites and dates if “no show” or if guest gives less than 2 days’ notice prior to arrival date of cancellation. If you need to cancel your reservation, you must call the park during business hours. Business hours are 8 AM – 8 PM. Email notifications are not accepted.

LATE ARRIVALS: All reservations must be paid in full, on day of arrival. if arriving after office hours, please fill out a late arrival form located in front of office. If not, reservations are subject to be cancelled.

CHECK IN/CHECK OUT: Check in time is 12:00 pm. Check out time is 11:00 am. An additional charge of $100.00 per hour will be assessed for late departures with a one-hour minimum charge. All campers and visitors must check in at office upon arrival.

Reservations not paid in full on arrival date are subject to cancellation. For monthly camp sites, a $200 utility deposit will be required at check in.

REFUNDS: Camping is an outdoor experience. No refunds or credits provided due to the discomfort of nature. No refunds or credits will be made for early departures.

VIDEO / CAMERA SURVEILLANCE: Property and buildings are monitored. Lessee grants to SRRV, its representatives and employees, the right to take photographs of me and my property in connection with the above-identified subject. Customer authorizes Sienna Ridge LLC, its assigns and transferees to copyright, use and publish the same in print and/or electronically. I agree that SRRV may use such photographs of me with or without my name and for any lawful purpose, including for example such purposes as publicity, illustration, advertising, and Web content.

QUIET HOURS: 10:00 pm until 8:00 am. Children under 16 must return to their own site by 10:00 pm.

SPEED LIMIT: 5 mph or less throughout the park and is strictly enforced.

PROHIBITED:  Extended use of generators, any tents, type camper without hookups, tarps, overnight use of any kind of outside lighting as a consideration of other campers, fireworks, firearms, disorderly behavior, walking through other sites, oil changes and lubes, clotheslines, hanging clothes outside, hot grills on picnic tables, or any permanent connections, foundations, porches, storage buildings/units/trailers or similar-type structures, or roofs shall NOT be constructed. No digging, flag poles, signs, plantings, landscaping, stakes, lawn ornaments, etc. on sites. Do not cover grass with mats, carpet, etc. No ropes or chains tied to utilities, trees, or signs. Do not put nails in trees. No liquid waste of any kind may be dumped on ground or in dumpsters. All RVs must be clean & in good repair, or you will be asked to leave with no refund. All lessees may only use either one 30-amp connection or one 50-amp connection; use of both at the same time may cause damage to SRRV electrical system and/or your RV/travel trailer equipment. You will be responsible for any cost associated with the repair of any damages relating to using both 30-amp plug-in and 50-amp plug at the same time. No RV/vehicle/car washing in the park.

CHILDREN: Parents/caregivers are responsible for appropriate behavior of their children. Be aware of where your children are and what they are doing at all times. Children MUST be supervised in bath house and restrooms. Parent/guardian will be held financially liable for damages caused by their children.

VEHICLES AND TRAILERS: ou are permitted one RV and two vehicles per assigned site. Do not park on patio, grass, another site, or in the road. Guest vehicles must be parked within your site on gravel only. Do not park or ride on grass, or through landscaping.

BICYCLE, ROLLERBLADES, SKATEBOARDS, SCOOTERS, MOTORCYCLES: Ride only on roadways and do not ride after dusk.

DRONES: Drones are not permitted anywhere on SRRV property for privacy and safety reasons.

JACK PADS: Please use jack pads on sites (wood, plastic, or rubber).

GOLF CARTS: (Electric Carts Only) MUST be registered at check in. No one under the age of 18 is permitted to drive any cart without a parent/guardian on board.

LAUNDRY FACILITIES & BATHROOMS: Hours are from 8 AM-8 PM. Please do not leave clothes or other items unattended. Please remove all laundry before 8 PM, as doors will be locked at that time. Machines take quarters only. A change machine is available in the bathhouse to exchange $1.00 or $5.00 bills.

SEWER CONNECTORS AND WATER SERVICE: Use of rubber donut or watertight collar on all sewer connections is required by law. SRRV water valves/spigots are frost resistant; however, water must be turned off and disconnected from the spigot and RV when temperatures drop below freezing. Lessee is financially responsible for any damage from frozen valves due to non-conformance.

FIREWOOD, FIREPITS, FIREPLACES and BBQ/ Grills: NO OUTSIDE FIRES PERMITTED IN THE PARK: NO OUTSIDE FIRES PERMITTED IN SRRV. Wood/charcoal and propane burning BBQ Pits are allowed only on your own pad and must always be attended to. Absolutely no burning of garbage, paper, cans, glass, etc. in your BBQ pit is allowed.

ALCOHOL: Absolutely no public display, please keep in a koozie or cup.

MAIL SERVICES: Effective October 1, 2020. If you would like your mail delivered to SRRV, you must go to the U.S. Post Office located at 1300 FM 2673 in Sattler, Texas, to apply for a P.O. Box. Their hours are M-F 9A-4P & Sat 10A-12P.

CABLE & WI-FI SERVICE: SRRV will provide cable and Wi-Fi service at no charge to lessee. WIFI signal strength will vary throughout park. SRRV makes no guarantee as to availability and signal strength to each site. Some campers/RVs wall materials may weaken signal strength as well. No refunds or credits will be given if WIFI/cable system has service interruption.

OCCUPANCY: MAXIMUM of 4 people allowed (including Lessees and visitors) per site at any one point and time, unless otherwise agreed by SRRV and Lessee.

PETS: Must be on a maximum 6’ leash length when outside at all times. Need to be current on all vaccines. May not be left outside when owners are away from site, nor may they be left inside RV to continually bark. Excessive barking, growling, or any aggressive behavior will not be tolerated. If your pet is not under control, you may be asked to leave SRRV without a refund. Other than service dogs, pets are not allowed in the laundry area, or Sienna Ridge Office. DO NOT tie your pet to SRRV property, including trees. Clean up after your pet and properly dispose of all pet waste/litter in a proper receptacle. DISPLAY OF PET CAGES OR FENCES MUST BE APPROVED. The following Breed/Species restrictions apply: Pit Bull-Type, Rottweiler, German Shepherd, Husky-type (including Siberian breeds), Malamute, Doberman Pinscher, Chow-Chow and any Wolf-dog hybrid. Tenant understands that they are solely liable for any damages to personal property or bodily injury to any individual(s) caused by tenants dog(s) and that Sienna Ridge LLC will be held harmless if tenants dog(s) cause any damages to personal property or bodily injury to any individual(s).

VISITOR POLICIES: ll persons not registered to site at check-in will be considered visitors. Lessees are responsible for their visitors and will be held financially responsible for any damage to SRRV property. Please make sure your guests are aware of the community rules. Those who do not comply will be considered trespassing. CAUTION: Please enter campsite with care and safety. Damages to SRRV property is the financial responsibility of Lessee.

ACCIDENTS / INCIDENTS: Must be reported to management and have a report filed no later than 24 hours of accident/incident.

CAMPER / RV: All units must be factory manufactured only. Typically, 10-year old and newer RV’s will be allowed; however, SRRV may allow older units depending on condition and approval of management.

WILDLIFE: Please refrain from feeding the wildlife, as well as keep all food for pets inside your RV. While we love all animals, this could attract some of the more unpleasant ones that we would like to keep away from the park.

VENDORS: No sale or solicitation of any product including but not limited to souvenirs, food, merchandise, etc. “For Sale” signs permitted only on private campers/vehicles.

SRRV is privately owned; its agents, employees, and representatives will not be responsible for, and assumes no liability, in the event of loss due to fire, theft, accidents, Mother Nature, or any other loss, whether it may be injury or loss of property. Management also reserves the right to refuse service to anyone and to evict without prior notice anyone who creates a disturbance, nuisance, or deliberately breaks any of the Resort’s policies. Eviction will be immediate and without reimbursement of any camping fees.
All information and rates are subject to change without notice.
Updated October 2020

 

Area Highlights...

Two marinas at Canyon Lake to be enjoyed: Canyon Lake Marina and Cranes Mill Marina.

Let's Go Have Fun!!!!

Canyon Lake Marina

Canyon Lake Marina has everything you need including a ship's store, restaurant, wet and dry storage and more

Canyon Lake is a reservoir on the Guadalupe River in the Texas Hill Country in the United States.

Bird's Eye View of Canyon Lake

Travel Guide

Canyon Lake is a reservoir on the Guadalupe River in the Texas Hill Country in the United States.

Apartment

TPWD Fishing Guide

Canyon Lake located on the Guadalupe River, 16 miles NW of New Braunfels in Comal County.


What Customers Say,

"This beautiful RV park is one of the most restful parks around Canyon Lake. There are mature oaks and Cypress trees throughout the park with plenty of walking paths. The laundry room and bathhouse are centrally located near the office roads are paved and the sites are graveled. We recommend this to everyone."

   - Grey and Petei McHenry