Privacy Policy & Terms — Sienna Ridge RV Park

Your Privacy Matters

Effective February 17, 2026

Information We Collect

Sienna Ridge RV Park collects personal information that you voluntarily provide when making a reservation, contacting us, or using our services. This may include:

Name, email address, phone number, and mailing address
Payment information (processed securely through our reservation platform; card details are not stored on our servers)
Reservation details, stay history, and accommodation preferences
Communications you send us, including form submissions, emails, and phone inquiries
Vehicle and RV information provided during check-in

II.

How We Use Your Information

We use the information we collect to:

Process and manage your reservations
Communicate about your stay, including confirmations, updates, and check-in information
Respond to your inquiries and provide customer support
Send text messages about your reservation and respond to your inquiries, with your consent
Improve our services, facilities, and guest experience
Comply with legal obligations

III.

SMS / Text Messaging Policy

Sienna Ridge RV Park sends text messages about your reservation and your questions. These include booking confirmations, arrival and check-in details, updates about your stay, and replies to messages you send us. We do not send marketing or promotional texts.

How you opt in. You agree to receive these texts from Sienna Ridge RV Park when you text our number, (830) 268-0509, or when you give us your mobile number and agree to receive texts while booking or contacting us by phone, online, or in person. Consent to receive texts is not a condition of making a reservation.

Frequency and cost. Message frequency varies with your reservation and your questions. Message and data rates may apply.

Opting out and help. Reply STOP at any time to stop receiving texts; we will send one message confirming you have opted out. Reply HELP for help, or contact us at (830) 268-0509 or info@siennaridgervpark.com.

Privacy. We do not sell or share your mobile number or text messaging opt-in data and consent with third parties or affiliates for marketing or promotional purposes. Carriers are not liable for delayed or undelivered messages.

IV.

Information Sharing

We do not sell your personal information to third parties. We may share your information with:

Reservation platforms we use to manage bookings, including Booking.com, Spot2Nite, and HipCamp
Payment processors for secure transaction handling
Service providers who assist in operating our facilities
Law enforcement or regulatory agencies when required by law

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of your data.

VI.

Your Rights

You have the right to:

Request access to the personal information we hold about you
Request correction or deletion of your personal data
Opt out of marketing communications at any time, and stop text messages at any time by replying STOP
Withdraw consent for data processing where consent is the legal basis

To exercise any of these rights, contact us at info@siennaridgervpark.com or call (830) 268-0509.

Terms & Conditions

Terms of Use

Acceptance of Terms

By making a reservation, entering the property, or using any facilities at Sienna Ridge RV Park, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

II.

Reservations & Payment

Short-term RV stays require full payment (100%) at the time of booking
Monthly RV stays and long-term park model rentals require a $200 deposit at booking, which serves as both security and electric deposit (single charge, refundable at checkout)
A 2.69% credit card processing fee applies to all card payments
For complete rate information, please see our Guest Handbook

III.

Cancellation Policy

14+ days before arrival — Full refund minus $25 processing fee
7–13 days before arrival — 50% of booking total forfeited
Less than 7 days before arrival — No refund
Monthly stays — 30 days written notice required; $200 deposit forfeited

For complete cancellation details, see our Guest Handbook.

IV.

Guest Conduct

All guests are expected to observe the following rules while staying at Sienna Ridge RV Park:

Quiet hours are 10:00 PM to 8:00 AM, every day
The speed limit throughout the park is 5 MPH
Pets must be leashed and attended at all times outside of the dog park; maximum 2 pets per site
Guests are responsible for their site and any damages to park property, grounds, or accommodation units
Illegal activity, excessive noise, or behavior that disturbs other guests may result in removal without refund

Liability

Sienna Ridge RV Park is not responsible for loss, theft, or damage to personal property, vehicles, or RVs while on the premises. Guests assume all risk associated with outdoor recreational activities, including but not limited to hiking, kayaking, and boating. We recommend appropriate insurance coverage for your RV and personal belongings.

VI.

Changes to Terms

Sienna Ridge RV Park reserves the right to update these Terms and Conditions at any time. Changes become effective upon posting to this page. Your continued use of our services after changes are posted constitutes acceptance of the updated terms. We encourage guests to review this page periodically.

Privacy & Terms